One workspace for
every customer conversation
Kivo unifies WhatsApp, Instagram, Facebook Messenger, Email, SMS, Voice, and Live Chat into a single intelligent inbox — backed by an AI co-pilot that actually works.
Built for teams that demand more
Every tool your support team needs — orchestrated, automated, and intelligently connected.
Unified Multi-Channel Inbox
Every customer message across WhatsApp, Instagram, Facebook Messenger, Email, SMS, Voice, Twilio, and Live Chat lands in one organized, team-wide inbox. No more switching between apps — your team sees everything.
9+ ChannelsRole-Based Access Control
Granular permissions by department, team, or agent. The right people see the right conversations — nothing more, nothing less.
Smart Routing & Filters
Automatically route conversations to the right agent or department based on channel, content, customer attributes, or custom rules.
Macros & Automations
One-click macros and condition-based automation triggers eliminate repetitive work. Build workflows once, run them forever.
AI-PoweredEnterprise SSO / SAML
Single sign-on, SAML authentication, social logins, and white-label branding. Enterprise-grade security from day one.
Business Hours & SLA
Define operating hours, SLA targets, and escalation paths. AI bots handle off-hours queries and escalate only when humans are needed.
Conversation Collaboration
Private notes, @mentions, labels, priority flags, and agent assignments keep your team in sync without cluttering the customer view.
Live Analytics & Reports
Real-time dashboards covering agent performance, CSAT scores, response times, channel volumes, and resolution rates.
Kubernetes-Native Deployment
Production-ready Helm charts with horizontal auto-scaling. Deploy on any cloud or on-premise. Scale from hundreds to millions of conversations.
EnterpriseAn AI co-pilot that lives in your workspace
Genie doesn't just answer FAQs — it drafts replies, spots knowledge gaps, translates messages, and remembers every customer interaction.
Assist, draft, translate — instantly
Genie learns from your help center, past conversations, and FAQs. It handles initial questions, drafts agent responses, spots content gaps, and gives agents instant context about any customer — all without leaving the conversation view.
Draft Co-Pilot
Suggests contextual replies. One click to send, edit, or discard — never start from a blank screen again.
Multilingual Translation
Instant message translation to and from 50+ languages. Communicate fluently with any customer, anywhere.
Knowledge Gap Detection
Identifies recurring questions not covered in your help center and surfaces them so you can fill the gaps proactively.
Customer Memories
Automatically summarizes past interactions, tracks recurring issues, and surfaces rich context before agents reply.
Natural Language Search
"Has this customer contacted us about billing before?" Get instant answers from your entire conversation history.
Smart Escalation
Handles initial questions autonomously, then passes conversations to human agents with full context when needed.
Bots that think and act — not just respond
Deploy multiple bots with distinct personalities and capabilities, each equipped with the tools and knowledge needed for their specific role. They handle the volume; your agents handle the nuance.
Multi-bot architecture
Each bot has its own persona, knowledge base, and tool access — specialized for its role.
Action-capable tools
Bots can book appointments, look up orders, process refunds, and trigger custom API calls.
Intelligent handoff
Seamlessly escalates to human agents with full context when the situation requires it.
Real-time performance metrics
Live dashboards showing resolution rates, accuracy scores, and customer satisfaction per bot.
Connect the tools you already use
Kivo plugs into your existing stack — from e-commerce platforms to CRMs, communication APIs, and custom webhooks.
Trusted by support teams worldwide
"We cut first response time by 73% in the first month. Kivo Genie drafts replies that our agents barely need to edit. It's genuinely changed how our team operates."
"The multi-channel inbox is everything we needed. Our team handles WhatsApp, email, and Instagram from one screen. No missed messages, no duplicated work."
"We self-hosted Kivo on our Kubernetes cluster in a weekend. The deployment docs are excellent. Enterprise security, full control, and a product that actually works at scale."
Ready to transform your customer support?
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